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Comments and
Suggestions
If you have any comments or
suggestions about your medical
treatment or about our practice in
general, please contact the practice
manager. She is happy to hear
suggestions as to how we can improve
any aspect of our service.
Complaints
We operate a practice complaints
procedure as part of the NHS and our
system meets national criteria. Our
practice manager, Susan Morgan, will
give you further information. Our
practice complaints leaflet gives
details of the procedure and is
available from
reception. Our aim is to give you
the highest possible standard of
service and we try to deal swiftly
with any problems that may occur.
Help us to help you.
We hope that, if you have a problem,
you will use our practice complaints
procedure. We believe this will give
us the best chance of putting right
whatever has gone wrong and an
opportunity to improve our practice.
This does not affect your right to
approach PALS if you feel you cannot
raise your complaint with us or you
are dissatisfied with the result of
our investigation.
PALS (Patient
Advice Liaison Service)
PALS (The Patient Advice Liaison
Service) focuses on improving
services for NHS patients. If you
have questions, concerns or
suggestions about any NHS service
you receive and you feel that the
practice cannot help you, or you
have spoken to the practice and
still have concerns, then contact
PALS:
• Telephone: 01225 831717 (24
hour answer phone)
• Or write to: PALS, BANES PCT,
Trust HQ, St Martin’s Hospital,
Midford Road, Bath, BA2 5RP
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